Postage Guide

All of our items are usually shipped within 24-48 hours after payment has been received. In the unlikely event that there is any delay in dispatch you will be notified by e-mail.

All items are sent securely by Royal Mail Recorded Delivery.  We offer free postage on all orders over £60.00. The standard shipping on any order under £60 is £3.50 

Once payment has been received your items will be loving packed and dispatched within 24-48 hours. In the unlikely event that there is any delay you will be notified immediately by e-mail giving you a timescale. We do our best to get your items to you as quickly as possible but please be patient as there may be a slight delay at customs if you are an international customer.

If you change your mind and no longer want your products you can cancel your order within 14 calendar days of receiving your items. In all cases of returns please follow the below simple steps

1. Send an e-mail titled 'Returns' and your order number via our 'contact us page' explaining that you would like to return your items.
2. Package your items in the original undamaged packaging
3. Return your items via your local post office (please remember to retain proof of postage)
4. Receive your refund once the items have been received.

Please return your item(s) to us within 30 days of identifying the fault and remember to contact us via the 'contact us' section before your return your item(s).

Please do not use any items after a fault has been identified or we may not be able to provide a refund.

Once returned you will be entitled to a full refund which will not include the cost of the return postage. We are not able to refund or exchange items that appear to have been used, opened, or are not in original condition. If you want these returned to you, we may request that you cover the delivery cost. 

• All returned items must be unused, unopened, and complete with original plastic wrapping.
• We are not responsible for the return shipping costs of the items.
• Please make sure all returned items are well packaged, so as not to be damaged in the post.
• Please make sure all return packages are sent with a trackable, insured service as we cannot take responsibility for items damaged or lost in the return transit.
• Please make sure that the returns has been approved - without approval it may result in your return not being processed.